Privacy Policy

Last updated: 19 August 2026

Astoria Electrical Contractors Ltd (“Astoria Electrical Contractors”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services, or otherwise interact with us.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and applicable amendments and subsequent legislation, including the Data (Use and Access) Act 2025.

This Privacy Policy should be read alongside any other privacy or cookie notices we provide at the point where we collect your information.

1. Who we are

The organisation responsible for your personal information is:

Astoria Electrical Contractors Ltd

Registered office: A3 Broomsleigh Business Park, Worsley Bridge Road, London, SE26 5BN

Company registration number: 08531756

Email: info@astoriaelectrical.com

Telephone: 07984 535001

For data protection purposes, Astoria Electrical Contractors Ltd is the data controller for the personal information described in this Privacy Policy, unless otherwise stated.

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information we may collect

Depending on how you interact with us, we may collect some or all of the following information:

Your name and contact details, such as your telephone number, email address and postal address.
Property or project information that you provide when requesting electrical services or a quotation.
Details of your enquiries, correspondence and communications with us.
Information relating to quotations, orders, contracts, invoices, payments and services provided.
Information necessary to arrange appointments, site visits and electrical work.
Information you provide through our website's contact, quotation or enquiry forms.
Technical information about how you use our website, such as IP address, browser type, device information and website usage information, where applicable.
Cookie and similar technology information, where applicable and in accordance with applicable law.
Information you voluntarily provide to us for any other legitimate business purpose.

We ask you not to provide sensitive personal information unless it is genuinely necessary for us to provide our services.

3. How we collect your information

We may collect personal information:

Directly from you when you contact us by telephone, email, post, social media or through our website.
When you submit an enquiry or request a quotation.
When you enter into a contract with us or purchase our services.
When we communicate with you about an existing or prospective job.
From third parties where this is lawful and necessary, such as customers, contractors, suppliers, professional advisers or other organisations involved in a project.
Automatically through cookies and similar technologies when you use our website, where permitted by law.

4. How we use your personal information

We may use your personal information to:

Respond to enquiries and requests for information.
Prepare and provide quotations.
Arrange site visits, appointments and electrical work.
Provide, manage and administer our services.
Communicate with you about your enquiry, quotation, project or account.
Process payments and issue invoices.
Maintain appropriate business and financial records.
Manage our relationship with customers, suppliers and contractors.
Deal with complaints, disputes and queries.
Protect our business, website, customers, employees and other individuals against fraud, misuse and security threats.
Comply with legal and regulatory obligations.
Establish, exercise or defend legal claims.
Improve our website, services and customer experience.
Send marketing communications where we are legally permitted to do so and, where required, have obtained your consent.
Carry out website analytics and understand how visitors use our website, where permitted by law and subject to any applicable consent requirements.

We will only use your personal information for purposes that are compatible with the purposes for which it was collected, or where otherwise permitted or required by law.

5. Our lawful bases for processing

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, for example to provide electrical services, arrange appointments, manage a project or process payment.

Legal obligation

We may process your information where necessary to comply with a legal or regulatory obligation, such as accounting, tax, health and safety, insurance or other applicable legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate interests, or those of a third party, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving our business, managing customer relationships, maintaining security, preventing fraud, recovering debts, dealing with enquiries and complaints, and protecting or defending our legal rights.

Where we rely on legitimate interests, we will consider the impact on your privacy and ensure that the processing is proportionate and appropriate.

Consent

In circumstances where consent is required, we will ask for your consent before processing your information for that purpose.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Marketing communications

We may contact existing customers or prospective customers about our services where this is permitted by applicable data protection and electronic marketing laws.

Where applicable, we will obtain the consent required by law before sending electronic direct marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or by using the unsubscribe mechanism provided in a marketing message.

We will respect your marketing preferences and maintain appropriate records of objections and opt-outs.

7. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device which can help websites function, remember preferences, understand how visitors use a website and, in some circumstances, support advertising or marketing.

We may use:

Strictly necessary cookies — these are required for the website to operate or provide a service you have requested.
Analytics or performance cookies — these may help us understand how visitors use our website and improve its performance.
Functional cookies — these may remember choices or preferences.
Marketing or advertising cookies — these may be used to provide or measure relevant advertising or marketing.

The actual cookies used by our website will depend on the services and technologies installed on the website.

Where consent is required for cookies or similar technologies, we will ask for your consent before placing or accessing those technologies on your device, and we will provide appropriate information about what they do.

You can manage your cookie preferences through our cookie consent mechanism, where available.

For more information about cookies and the applicable rules, please see the Information Commissioner's Office guidance.

8. Who we may share your information with

We may share personal information where necessary and lawful with:

Employees and authorised personnel who need the information to perform their duties.
Contractors, subcontractors and other professionals involved in delivering our services.
Accountants, auditors, insurers, solicitors and other professional advisers.
Payment providers, banks and financial institutions where necessary to process payments.
IT, website hosting, email, cloud storage and software service providers acting on our behalf.
Website analytics, cookie and marketing service providers, where applicable and where lawful.
Government bodies, regulators, law enforcement agencies or other authorities where we are legally required or permitted to do so.
Other parties where necessary to establish, exercise or defend our legal rights.

Where another organisation processes personal information on our behalf, we will take appropriate steps to ensure that the processing is carried out lawfully and that appropriate security and contractual protections are in place.

We do not sell your personal information.

9. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

This may include using UK adequacy regulations, appropriate contractual safeguards or another legally recognised transfer mechanism.

10. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, insurance and reporting requirements.

The exact retention period will depend on the type of information and why we hold it.

For example, information relating to customers, contracts, quotations, invoices and financial records may need to be retained for a number of years to comply with legal and accounting obligations.

When information is no longer required, we will securely delete it, anonymise it, or otherwise dispose of it appropriately.

11. How we protect your information

We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, destruction, misuse, unauthorised access, alteration or disclosure.

These measures may include:

Limiting access to personal information to people who need it.
Using appropriate passwords and access controls.
Using reputable IT, hosting and software providers.
Keeping systems and software appropriately maintained.
Taking reasonable steps to protect information transmitted through our website.
Maintaining procedures for responding to suspected data protection incidents.

No method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. However, we take appropriate steps to reduce the risks.

12. Your data protection rights

Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have rights including:

The right to be informed about how we use your personal information.
The right to access your personal information.
The right to have inaccurate or incomplete information corrected.
The right to request erasure of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing, including processing based on legitimate interests or direct marketing.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on consent as our lawful basis.
Rights relating to certain automated decision-making and profiling, where applicable.

These rights are not absolute and may be subject to legal conditions and exemptions.

To exercise a right, please contact us using the details in the “Contact us” section below.

We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

You can make a data protection complaint by contacting:

Astoria Electrical Contractors Ltd
Email: info@astoriaelectrical.com
Postal address: A3 Broomsleigh Business Park, Worsley Bridge Road, London, SE26 5BN

We will handle data protection complaints in accordance with our applicable legal obligations and internal procedures.

Since 19 June 2026, UK organisations are subject to new statutory requirements concerning the handling of data protection complaints. We will acknowledge and investigate complaints in accordance with the applicable requirements.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: https://ico.org.uk/make-a-complaint/

The ICO can provide further information about your data protection rights and how to make a complaint.

14. Children's information

Our website and services are not generally directed at children.

We do not knowingly collect personal information from children through our website unless this is necessary and lawful in connection with a specific service or situation.

If you believe that a child has provided us with personal information without appropriate consent, please contact us.

15. Third-party websites

Our website may contain links to third-party websites, services or social media platforms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you read the privacy notices of any third-party websites you visit.

16. Automated decision-making and profiling

We do not currently use personal information to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

If this changes, we will provide appropriate information and safeguards where required by law.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The latest version will be published on this page with the date of the most recent update.

We encourage you to review this Privacy Policy periodically.

18. Contact us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:

Astoria Electrical Contractors Ltd

Registered office: A3 Broomsleigh Business Park, Worsley Bridge Road, London, SE26 5BN

Email: info@astoriaelectrical.com

Telephone: 07984 535001

Company registration number: 08531756